FAQs

Here at The English Cabinet Company we do everything we can to ensure you are happy with your purchase. As part of our commitment to this we advise that you order a sample of the colour before you place an order for any of our factory made pieces, making sure you are happy with your colour choice from our extensive range of colours.

Colours can appear altered on screens due to the variation of the brightness and therefore will not truly represent your end colour.

As all our furniture is made to order we cannot accept returns due to colour changes. Once your order is placed in the factory each piece is made especially for you and any alterations may be subject to charges.

As part of our commitment to bringing you beautiful pieces into your home, we will strive to do everything we can to make sure you are happy with your purchase.

On delivery of furniture pieces by our dedicated team of drivers they will check that you are happy with your purchase and ask you to confirm that you are happy with your purchase.

If you have any further questions you can email us at info@theenglishcabinetcompany.co.uk with your customer and order details and we will reply within 24 hours if not sooner. Alternatively you can contact our customer services team during office hours on 01484 415570.

The English Cabinet Company make all your beautiful furniture in our factory in Yorkshire.

We allow 24 hours to make any alterations to your order and this must be requested by email, once the order has been processed we start straight away creating your gorgeous piece.

Any changes after the 24 hour period from placing the order may be subject to charges.

The English Cabinet Company make all our furniture to order and we aim to have your order complete within 3 – 4 weeks from the date of order.

Lighting can be delivered with 3-4 working days via courier.

Our dedicated customer service team will contact you to arrange a mutually convenient time for delivery.

The English Cabinet Company deliver all our furniture on our own vehicles.

Our customer service team will be able to track your order for you.

The English Cabinet Company work tirelessly to reduce our need to use excessive packaging.

We do not transport goods across the world and can therefore ensure our customers that we take recycling very seriously.

We would love to not use any packaging but know our goods need to be protected during its journey to your home.

We use minimal board and foam protectors and quilted furniture blankets that can be reused to give you the very best protection with minimal effect on the environment.